Watch how it works
Short videos recorded on the real dashboard with made-up sample data. No sound; the captions explain each step.
1What this page is for
What this page is for
Students can ask for a change to their details from the Student Portal. Each request lands here. Someone on staff makes the change in Transition Enroll, then marks the request Done here, or Declines it with a short reason.
Open and All
Open (the default) shows only requests nobody has handled yet, oldest first. All also shows the ones already done or declined, newest first, with who handled them, when, and their note.
The small number on the tab
When requests are waiting, the Change requests tab shows how many are open. It disappears when none are left.
It keeps itself up to date
While this page is open on your screen, it checks for new requests by itself every minute, so there is no need to reload.
Where the student's name comes from
From records the dashboard already holds: the Transition Enroll student number on the request, or else the email they used in the portal. When neither matches, the email is shown instead of a name.
2The number cards
The cards across the top of the page, left to right.
| Card | What it counts |
|---|---|
| Open | Requests nobody has handled yet. |
| Done this month | Requests marked done since the 1st of this month. |
| Oldest open | How many days the longest-waiting open request has been waiting. Highlighted from 3 days. |
3Requests
One row per request: when it arrived and how many days ago, the student, what they want changed (name, email, phone number, address or something else), the new value, their own note, and the status. Open requests have Mark done and Decline buttons. Done and declined rows show who handled them, when, and the staff note.
4Step by step
Handle a request
- Read what the student wants changed and the new value.
- Make the change in Transition Enroll.
- Come back here and press Mark done. Add a short note if useful, then press Mark done again.
- Your email and the time are saved with the request and in the change log.
Decline a request
- Press Decline on the row.
- Type the reason (for example, the same number is already on file).
- Press Decline request.
See what was handled
- Press All at the top right.
- Done and declined requests show who handled them, when, and the note.